Shipping policy

Shipping Policy

At homesgpt.shop, we aim to provide reliable and transparent shipping for all smart home products. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays)

  • Processing time includes order verification, quality checks, and packaging

  • Once your order has been shipped, you will receive a confirmation with tracking information (if available)

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout:

  • Standard Shipping: 7–15 business days

  • International Shipping: 10–20 business days

Please note that delivery times are estimates and may be affected by customs procedures, carrier delays, weather conditions, or high-demand periods.

Shipping Rates

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method

  • Any applicable shipping fees will be clearly displayed before you complete your purchase

homesgpt.shop does not charge hidden or additional shipping fees after checkout.

International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country

  • homesgpt.shop is not responsible for delays caused by customs clearance processes

Tracking Information

  • Tracking numbers are provided when available

  • Please allow 24–72 hours for tracking information to update after shipment

If tracking shows delivered but you have not received your package, please contact your local carrier first.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information.
homesgpt.shop is not responsible for:

  • Delays or loss due to incorrect or incomplete addresses

  • Orders returned to the sender due to failed delivery attempts

Reshipping fees may apply in such cases.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact Us page. We will investigate the issue and assist you as best as possible.

Damaged Packages

If your order arrives damaged, please contact us through our Contact Us page within 48 hours of delivery.
You may be asked to provide photos or videos to help us resolve the issue.

Contact Us

For any shipping-related questions or concerns, please visit our Contact Us page on homesgpt.shop. Our support team is happy to assist you.

Policy Updates

homesgpt.shop reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the website.