Privacy policy

Overview

At homesgpt.shop, customer satisfaction is our top priority. We proudly offer innovative smart home products designed to make everyday living more convenient, secure, and efficient. If you are not fully satisfied with your purchase, our Return and Refund Policy explains how we can assist you.

Eligibility for Returns

You may request a return under the following conditions:

  • The item must be unused, uninstalled, and in its original packaging

  • The return request must be submitted within 14 days of receiving your order

  • The product must be in the same condition as delivered, including all accessories, manuals, and components

For hygiene and safety reasons, certain smart home products may be non-returnable once opened or activated, unless defective.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, improper installation, or unauthorized modifications

  • Items showing signs of wear, tampering, or alteration

  • Clearance or final sale items (if clearly marked at purchase)

Defective or Damaged Products

If you receive a product that is defective, damaged, or not functioning as described, please contact us through our Contact Us page within 48 hours of delivery.
We may request supporting evidence (such as photos or videos) to assess the issue and provide a suitable resolution, including replacement or refund.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 5–10 business days, depending on your payment provider

  • Shipping fees are non-refundable unless the return is due to our error

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please reach out via our Contact Us page with your order details.

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it must follow the standard return process.

Contact Us

For all return, refund, or exchange requests, please visit our Contact Us page on homesgpt.shop. Our support team will be happy to assist you.

Policy Updates

homesgpt.shop reserves the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon being posted on our website.