Refund policy

Return and Refund Policy

At homesgpt.shop, we are committed to providing high-quality smart home products that enhance comfort, security, and efficiency. If you are not completely satisfied with your purchase, this policy outlines your rights and our procedures regarding returns and refunds.

Returns Eligibility

You may request a return under the following conditions:

  • The return request is made within 14 days of receiving your order

  • The product is unused, uninstalled, and in its original condition

  • All original packaging, accessories, manuals, and components are included

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, incorrect installation, or negligence

  • Items that show signs of wear, alteration, or tampering

  • Products that have been activated, paired, or configured (unless defective)

  • Final sale or clearance items (where clearly stated at purchase)

Damaged or Defective Products

If your order arrives damaged, defective, or not as described, please contact us through our Contact Us page within 48 hours of delivery.
You may be asked to provide photos or videos to help us assess the issue and determine the appropriate solution, such as a replacement or refund.

Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • Approved refunds will be issued to the original payment method

  • Refund processing typically takes 5–10 business days, depending on your payment provider

Original shipping fees are non-refundable unless the return is due to an error on our part.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We strongly recommend using a trackable shipping method

  • homesgpt.shop is not responsible for returns lost during transit

Exchanges

We only offer exchanges for products that are defective or damaged.
To request an exchange, please contact us through the Contact Us page with your order details.

Order Cancellations

  • Orders can be canceled before shipment

  • Once an order has been shipped, it must follow the standard return procedure

Contact Information

For all return, refund, or exchange requests, please visit our Contact Us page on homesgpt.shop. Our support team will respond as quickly as possible.

Policy Changes

homesgpt.shop reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on the website.